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Hi there! Our course starts today, but not here. You can find us here instead: http://hhk3.kau.se/uce. Best, Jörg
Forget crash diets and sliming teas, i’ve found the secret to losing weight fast. Have you been working out at the gym without results? Had the numbers on the scale scared you everyday for as long as you can’t remember? I was 59 kg 2 years ago on a January 2014. Now 2016 i’m on the […]
It’s three days into a new year and i’m feeling so hopeful about what is in store in the next coming 52 weeks. When i look back from 2012 to this point in 2016, so much has happened. I graduated with my second degree, met the love of my life, moved to a new country, learnt a […]
In 10 days, we will start the second run of our open networked learning course “Understanding Customer Experience”. We got a new homepage and I’m testing all new functions and gimmicks. Stay tuned for more info. Ah, btw. If you want to join the convers…
It’s hard to believe just a month ago i was busy defending Omar al-Bashir on a Facebook comment against being detained in South Africa and handed over to ICC in The Hague. Honestly I don’t really know exactly why al-Bashir is a wanted man as so much has been said and written about this man. […]
Hope to see many of you at the webinar tomorrow, ready to present your final reports for about 10 minutes each. We will meet in the Adobe connect room at 13.00 CEST. You will have the opportunity to share ppt-slides and don’t worry if your report is not absolutely finished yet, you can see the presentation as […]
Cialdini presenterar sex stycken sätt eller tillvägagångssätt att påverka någon annan, kanske främst i säljsammanhang. De sex stycken principerna är: reciprocitet, förpliktelse och konsistens, sociala bevis, sympati, auktoritet och knapphet.Alla dessa handlar om att påverka någon annan mer eller mindre medvetet. Att börja ge något för att sedan få något tillbaka eller att hänvisa till att […]
A couple of weeks ago, I visited the hair saloon that is located just across the street of my office.There where nothing really extra or unique about this saloon in perspective of price, location or fashion wise. It has just a very typical hair saloon in a small town in Sweden. The interior design was […]
In the video of Maria Åkesson, Resource integration (2015) https://youtu.be/B1E7r-njSHU , she highlights that Customer creates value and Resources are not – they become. These statements seem to me pinpointing the way from the traditional perspectives of customer role in service interaction to a more up-to-date perspective of all the complex dimensions of the customer […]